Expert help when you need it most, wherever your vessels operate
Continuous support for integration and onboard systems with multilingual technicians
Real-time fault resolution through secure vessel connectivity
Genuine replacement components for integrated systems
Customized support contracts for shipyards and fleets
Global network of marine technicians for hands-on assistance
Technical instruction for vessel operators and engineers
24/7 channels for support requests including phone, email and web portal
Technical analysis by our helpdesk engineers within 15 minutes for critical issues
Immediate remote support or dispatch of onsite technicians as required
Post-resolution review and preventive recommendations
Customized support contracts designed for maritime operations:
Contractual commitments from 15 minutes for critical systems
Worldwide network of service locations and technicians
Monthly reporting on resolution times and system availability